Incel Tourism LLC

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Service Policy

#https://www.inceltourism.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

#Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

 

For Transfers:

Waiting Charges:-

  • For arrivals, transfer maximum waiting time will be 1 hour from the actual time of flight arrival. Additional waiting time if any, will be charged as below:
  • 4 / 7 /14 seater will be charged at AED 60/- per hour.
  • For departures, transfer maximum waiting time will be 15 minutes from the given pick up time, after which it will be charged as no show at full cost.

Terms & conditions:

  • All tours are subject to availability until booked and confirmed.
  • Non-refundable and non-amendable booking
  • Passengers are requested to wait in the lobby at their hotel approx. 10 minutes prior to tour departure and wait until our driver will call out your name or call earlier.
  • Rates are valid for the date, number of Passengers indicated or informed during the inquiry.
  • Non-refundable Cancelled booking cannot be transferable to another booking & amount cannot be utilized for any new future or same date booking.
  • Company Reserves the right to cancel any part of the scheduled program offered in this contract/quote for reasons of government decisions, public holidays, and weather conditions or similar. The above mentioned rates are subject to change in case of any Taxes, Fuel Price Hike, other Charges implemented by the Government or Supplier.
  • Name changes cannot be made against this booking once your booking has been requested.
  • In case you wish to change name, we must cancel the confirmed booking and make a new reservation. However, this will be subject to confirmation and new prices may apply.
  • Any issue during your stay should be reported on the spot in order for the company to have the opportunity to investigate and sort out. All issue reported after checking out will not be entitled for any compensation/adjustment.

For Hotels:

Terms & Conditions:

  • International Check in. time 14  – 15 Hrs – Check out Time 11 Hrs
  • All rooms are subject to availability until booked and confirmed.
  • Non-refundable and non-amendable booking
  • Please take good note that upon check in, all hotels need credit card/cash for guarantee of incidental expenses.
  • Above Price is valid for Passengers travelling together on requested date. Change in the number of guests/travelling dates could lead to a change in the cost of the package.
  • Early morning check-in and late check-out are on request basis only and subject to room’s availability.
  • Rates are valid for the date, room type, nationality & number of Passengers indicated or informed during the inquiry.
  • Name changes cannot be made against this booking once your booking has been requested.
  • In case you wish to change name we must cancel the confirmed booking and make a new reservation.However, this will be subject to confirmation and new prices may apply.
  • Any issue during your stay should be reported on the spot to have the opportunity to investigate and sort out. All issue reported after checking out will not be entitled for any compensation/adjustment.
  • Non-refundable Cancelled booking cannot be transferable to another booking & amount cannot be utilize for any new future or same date booking.
  • No Show & Early departure from check out date will be 100% chargeable.
  • Accommodation as listed subject to availability. IF THE LISTED ACCOMMODATION / SERVICE ARE UNAVAILABLE post confirmation due to unavoidable conditions, SIMILAR category alternative accommodation / service will be booked.
  • Reserves the right to cancel any part of the scheduled program offered in this contract/quote for reasons of government decisions, public holidays, and weather conditions or similar. The above mentioned rates are subject to change in case of any Taxes, Fuel Price Hike, other Charges implemented by the Government or Supplier.
  • Tourism dirham fee should be paid in the hotel by guest per room, per night.

 

 5% Vat will be applicable for all bookings from 1st January 2018 onwards as per UAE Government